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Troubleshooting

Please try the following tips to ensure functionality of Maya Quest:

- ensure your mobile device has sufficient memory,
- ensure your device is running the most recent version of its operating system,
- close all other running applications,
- power off your device for a few minutes then relaunch the application.

WARNING: DO NOT REMOVE THE APPLICATION FROM YOUR DEVICE. DOING SO WILL RESULT IN THE LOSS OF ALL COINS YOU'VE PURCHASED OR EARNED FREELY. WE ARE NOT RESPONSIBLE FOR THEIR REPLACEMENT. You will also lose all game progress and achievements.

If you are still experiencing problems after carrying out these troubleshooting tips, simply send an email to our support team by clicking on 'Submit A Request' which can be found at the top of the page. Be sure to include in your email:

- the name and version of your mobile device
- its current operating system, including version
- a detailed description of the problem you're experiencing.

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